Merch FAQ
How long will my order take?
2-7 business days to print + carrier transit time. You’ll get a tracking link as soon as it ships.
Do you accept size exchanges?
Because every item is made to order, we only replace items that arrive mis-printed, damaged, or defective. Please double-check the size chart before buying.
What if my package is lost?
File a claim within 30 days of the last tracking update (see “Lost-in-Transit” below).
Can I return an item I just don’t want?
Regretfully, no. All sales are final unless we made a mistake.
Return & Exchange Policy
Last updated July 30 2025
Damage / Print Error
• Submit a photo + order number to info@campmograph.com within 30 days of delivery.
• If the issue is confirmed, we’ll remake the item or refund you.
Lost-in-Transit
• If tracking shows no movement for 7 days (domestic) or 14 days (international), email us.
• Claims must be opened within 30 days of the last scan.
Wrong or Insufficient Address
Orders returned to sender will be re-shipped once you pay the new postage. If we don’t hear from you in 30 days, the item will be donated.
Unclaimed Packages
Carrier-held packages that aren’t picked up in time will be treated the same as “Wrong Address” above.
Non-returnable items
For hygiene reasons we cannot accept returns on face coverings or other sealed personal-use goods once opened.
EU & UK right-of-withdrawal notice
Article 16 (c) & (e) of Directive 2011/83/EU exempts customised and unsealed hygiene products from the 14-day cooling-off period. All Camp Mograph items are printed to your spec and therefore not eligible for standard withdrawal.
Shipping & Fulfilment
Printer: We partner with Printful® for on-demand production.
Origin: Items ship from the Printful facility closest to you to minimise customs delays.
Customs/VAT: Customers outside the USA are responsible for any import duties or taxes.
Split shipments: Ordering multiple items may result in separate packages.
Terms of Service
Pricing & Currency
All prices are shown in US Dollars. Charges are processed at checkout; exchange-rate differences are your bank’s responsibility.
Order Acceptance
We reserve the right to refuse or cancel any order for suspected fraud, stock issues, or violations of these terms.
Intellectual Property
All artwork, logos, and copy are © Camp Mograph LLC. No resale or commercial use without written permission.
Limitation of Liability
To the fullest extent allowed by law, Camp Mograph’s liability is limited to the purchase price of the item(s) in question.
Governing Law
These terms are governed by the laws of Texas, USA, without regard to conflict-of-law principles.
Privacy Policy
(Merch Store)
What we collect
• Name, shipping address, email, phone (optional)
• Payment data (processed securely by Stripe/Squarespace; we never see full card numbers)
• IP address + device data via cookies for site analytics
How we use it
• Fulfil and ship your order
• Send service emails (order confirmation, tracking, problem follow-ups)
• Occasional merch-only updates if you opted in (unsubscribe anytime)
Third-party sharing
• Printful (manufacturing & shipping)
• Squarespace & payment processor (storefront + payments)
• No data is sold or rented to advertisers.
Data retention
Order records are kept for tax & accounting purposes for up to 7 years, then securely deleted.
Your rights
Email info@campmograph.com to access, correct, or delete your data (subject to legal retention requirements).
Cookies
Basic, anonymised cookies are used for cart function and traffic stats. You can disable cookies in your browser, but the cart may not work.
NEED HELP?
Email info@campmograph.com with your order number and we’ll get you sorted.
Thanks for supporting Camp Mograph—see you at camp!